a) Job Specifications

Duties and responsibilities: -

1. Handling customer complaints;
2. Updating and managing the Service's website and social media accounts;
3. Keeping a data book of complaints and ensuring prompt responses in line with the Communication policy;
4. Maintaining of customer and stakeholders' database;
5. Maintain photo/media database to ease retrieval;
6. Coordinate taking photos during events and special visits;
7. Ensure protocol and courtesy is observed;
8. Monitoring responses from other departments.

b) Persons Specification

For appointment to this grade, a candidate must have: -

1. Four (4) years relevant work experience;
2. Diploma in Journalism, Mass Communication, Public Relations or its equivalent from a recognized institution;
3. Excellent Communication skills;
4. Interpersonal skills;
5. Report writing skills;
6. Proficiency in Computer Applications;
7. Compliance with Chapter Six of the Constitution of Kenya.

c) Skills

1. Proficiency in computer applications;
2. Communication skills;
3. Interpersonal skills;
4. Report writing skills;
5. Negotiation skills; and
6. Problem solving skills.

d) Competencies

1. Ability to work under pressure;
2. Ability to work independently and in a team;
3. Ability to multi-task and prioritize work;
4. Demonstrated ability to implement Quality Management Systems.